In this section you will find our answers to your most frequently asked questions about Askoll products and services.
Electric scooters
What is the difference between S1 and S2?
The S1 and S2 scooters are both 100% electric scooters with zero emissions. The main differences are:
* the first is a single-seater, while the second allows a passenger to be carried as well
* the first is equipped as standard with one lithium-ion battery while the second has two
* the first delivers 1500 W power, the second 3000 W power
* the first has a maximum torque of 100 Nm at the wheel, the second 130 Nm at the wheel
In addition, the S2 is equipped with a spacious front storage compartment fitted with a 12V socket as standard, which is also useful for charging a mobile phone.
What is the difference between the S2 and S3?
S2 and S3 are practical and handy scooters, two-seater models with the standard double battery.
What distinguishes them is the power and type of vehicle class: the S3 scooter is class L3 and is comparable to a 100CC so it is a vehicle with a motorcycle license plate, the S2 falls into class L2 and is comparable to a 50CC so a moped vehicle with a small license plate.
Is the S3 also a 50cc model?
The S3 is comparable to a 100cc endothermic model: it reaches 70 km/h and, with one recharge, you can travel up to 90 km. Unlike S1 and S2, with S3 you can also ride on suburban roads (excluding bypasses and motorways) and, to ride it, you need a category B licence.
What is the substantial difference between the eS range and the Spro? Between S3 and Spro70 for example?
The Spro range is dedicated to a professional clientele with a VAT number (delivery companies, food and non-food, security and safety services, and many other businesses): they are 100% electric vehicles, equipped with special features more suited to the professional activity for which they are used. S1, S2 and S3 are dedicated to our private customers.
Are there scooters that you can ride without insurance and a helmet?
In Italy, the only vehicles that can travel without insurance and road tax are electric bicycles that have a maximum speed of 25 km/h, a motor with a maximum power of 250 Watts and that have assisted pedalling, not independent. All vehicles with higher speeds and/or motor power must have a licence plate and be insured.
There are "scooters" on the market that are actually modified electric bicycles that have been given the appearance of a scooter and to which a manual accelerator has been added. If a manual accelerator is fitted, it is a scooter and must be brought into compliance with the licence plate and insurance.
How many km can I cover with a recharge?
The S1 electric scooter has a range of up to 40 km, S2 up to 71 km, while S3 has a range of up to 96 km (according to 168 / 2013 EC).
Is it true that in the cold the range of the scooter is reduced?
Lithium-ion batteries are affected by the cold, so, on the coldest days of the year, we recommend removing them from the vehicle and keeping them in an indoor environment (in the house for example). In this way, when they are put back into the scooter, they do not suffer the classic "collapse" of autonomy at the start, which would happen if you started with batteries that have been left outdoors at temperatures below zero.
How long do the batteries last in kilometres?
The battery life depends on many factors and is affected by the use of the vehicle, so the charging cycles cannot be calculated precisely. That said, the batteries allow you to travel tens of thousands of miles. After years and years of frequent and constant use, they will lose some autonomy: they will still be efficient and functional, but they will have to be recharged more often.
Can I recharge the battery from any power socket?
Yes, Askoll Lithium-ion batteries can be easily charged from any power socket and with a minimum expense of only 30 cents (considering the average night- rate of 0.15 €/kWh). Just recharge it directly on the scooter, or take it out of the compartment under the saddle and connect it to the battery charger.
How long does it take to fully recharge the battery on the S1?
The battery for S1 takes approximately 3 hours to go from 0% to 100% charge, thanks to its powerful battery charger. It isn't necessary to wait for the battery to be fully discharged before connecting it to the power source, nor is it necessary to wait for it to be fully charged to disconnect it; there is no reduction in performance, either in terms of torque or speed, in the event of partial charge cycles.
How much does it cost to recharge an S2 scooter battery?
A full charge of the S2 electric scooter costs 0.30 € (considering the average nocturnal rate of 0.15 €/kWh).
Do I need a driving licence to ride an electric scooter?
Yes, anyone, adult or minor, who intends to ride a moped (S1 and S2 models), must obtain a category AM driving licence, while if they intend to ride a motorcycle (S3 model) a category A or B driving licence is required.
Is it compulsory to wear a helmet to ride a scooter?
Yes, to ride electric scooters you must wear a helmet.
I can ride a bike in restricted traffic areas, what about a scooter?
The regulations governing the circulation of electric vehicles in restricted traffic areas varies from one municipality to another: in some cases you can circulate freely, in others you have to apply to the municipality, in others still traffic is prohibited (fortunately, these are very few cases). We advise you to apply to your municipality: they will be able to give you the necessary information.
Can scooters go on the ring road and the motorway?
S1 and S2 can only be used on urban roads. S3, on the other hand, can also be used on suburban roads, except bypasses and motorways, so it cannot travel on the Rome ring road, for example.
Do I have to pay insurance to ride Askoll scooters?
Yes, insurance is required to drive our scooters, but (both because of their electrical nature and because of the partnerships we have signed with Motoplatinum and UnipolSai Assicurazioni S.p.A.) it costs considerably less than an endothermic scooter.
In addition, road tax is free for 5 years.
When should the first service be done? After how many km?
The first service should be done when you reach a distance of 1,000 km, then it will be repeated annually or when you reach the next 1,000 km.
Who can I contact for assistance with my vehicle?
On our website, under points of sale you can find the list of service centres and choose the one closest to your residence.
The saddle lock mechanism has seized. How can I release it?
Don't worry if the lock mechanism has seized, this can usually be resolved without changing the entire unit.
Spray a synthetic-based lubricant (such as WD40) onto the tab on the mechanism and move it using a screwdriver, enabling the lubricant to penetrate the mechanical parts in the mechanism and release it.
Why does my scooter remain switched on when I've switched it off?
If your scooter stays on when you've switched it off there is a problem with the battery firmware. Disconnect and reconnect the batteries.
If the problem persists, we advise you to contact a service centre for a free battery upgrade.
My display has droplets inside. How can I resolve this issue?
Condensation is a natural phenomenon that can happen when a surface is in contact with two environments, one internal and one external, which have a certain difference in temperature.
Your scooter display has been designed according to standards which guarantee resistance to adverse weather conditions and protection against water infiltration. However, as legislation does not require displays to be watertight or insulated, or to have a specific level of thermal transmittance, it has not been designed to prevent condensation from forming inside.
Condensation disappears naturally in a few minutes. If you travel for a few hundred metres the cold air will adjust the internal temperature of the display and the condensation will disappear. If the problem persists, we advise you to contact your nearest service centre where the need for a replacement display can be assessed.
I’ve fitted a windscreen. Is there anything I now need to consider?
When parking your scooter with a windscreen in the sun, a magnifying effect could transpire on the display whereby the sun's rays are reflected from the inside curve of the sheet and, given the high quality of the material, could generate considerable heat on the display and damage it.
We therefore advise you not to park the scooter in the sun or to cover the windscreen or display with suitable material.
My scooter batteries discharge at different percentage rates. Is that an issue?
It's normal for there to be a percentage difference between the two batteries. Don't worry if the difference is 20%. This happens because the innermost battery cools down less quickly than the external battery, resulting in a difference in percentage charge between the two.
When the difference is more than 20% the scooter will set the eco drive mode automatically until the figure is between 15% and 20%.
Do I still need to have my electric scooter serviced?
Of course. Regular servicing ensures that your vehicle is operating correctly and efficiently, safeguards its functionality and lets you fully benefit from the legal warranty that covers all of our scooters.
If your vehicle is not serviced regularly, this may invalidate the warranty and result in us being unable to honour any requests it covers.
If you would like more information on service frequency, consult the maintenance table in your instruction manual, which can also be accessed from this link
What is the correct tyre pressure?
Did you know that tyres at the correct pressure increase your safety in all conditions in which you use your scooter and help to maintain higher range? It is therefore crucial to check the tyre pressure.
To obtain the correct tyre pressure for your scooter consult the instruction manual, which can also be accessed from this link.
How can I adjust the mirrors? And the front light?
Maintenance and adjustments to your scooter are easy to carry out. You will find all instructions in the manual, which can be downloaded from this link.
How long is the warranty for my electric scooter?
If you bought your scooter before or during 2021 the warranty is 24 months for private customers and 12 months for VAT-registered customers. If you bought your scooter from 2022 onwards the warranty is 36 months for private customers and 12 months for VAT-registered customers.
Pedal-assisted bikes
What is the difference between an e-bike and a pedal-assisted bike?
E-Bike is the most common generic name for electric bikes. The term e-Bike includes both pedal-assisted electric bikes, which help the rider to reach a maximum speed of 25 km/h (these are also known as Pedelecs), as well as those which help the rider to reach a maximum speed of 45 km/h (also known as S Pedelecs). Some people also use the term e-Bike in the strictest sense of the term to indicate vehicles in which motor operation is independent of pedal action. The correct name is in fact “Epac” (Electric pedal assisted cycle), which specifically identifies pedal assisted bikes in accordance with Standard EN 15194.
How many km can i travel on one charge?
The B1 electric bike allows you to travel up to 80 Km on a single complete charge of the battery at minimal assistance level. The S3 electric scooter has a range of over 80 km.
How long does it take to fully recharge the battery on the B1?
The battery for the B1 takes approximately 5 hours to go from 0% to 100% charge. It isn't necessary to wait for the battery to be fully discharged before connecting it to the power source, nor is it necessary to wait for it to be fully charged to disconnect it: you can charge it daily if you wish with no loss of performance.
How much does one recharge cycle cost?
One recharge cycle for the battery on the B1 electric bike costs just 0.05 €, for the S1 electric scooter the cost is 0.30 €.
Can I recharge the battery from any power socket?
Yes, Askoll lithium-ion batteries can be conveniently recharged from any household power socket. Just remove the battery (it weighs less than 3kg) and connect it to the mains. It will be recharged in just a short time, guaranteeing an autonomy of up to 80 km. If you don't have much time, you can give it just a partial recharge: recharging for 15 minutes ensures 5 km riding with assistance level 1.
Can I ride a few kilometres uphill with my bike?
It all depends on the gradient and length of the climb. Our pedal-assisted bicycles can easily cope with gradients of 11%: of course, the longer the slope, the more autonomy will be reduced.
What quality guarantees does the B1 electric offer?
Askoll B1 is built from excellent quality components to ensure safety and a long life.
The bike bears the CE label and adheres to the following standards: * EN14764, which regulates safety requirements and testing methods for "City and trekking bikes” ; * EN15194, which specifies the requirements and testing methods for motor power management systems, including recharging systems; * EMC97/24/CEE Electromagnetic compatibility for 2 and 3-wheeled vehicles and their components; this standard ensures that the electric/electronic part does not emit any interference that could alter the operation of nearby electronic devices
