Faq

Yes, you absolutely can! With the XKP models and the myAskoll app, the Digital Key puts total control right in your pocket. You can easily unlock your scooter, fire up the motor, and even share digital access with friends and family straight from your smartphone—no matter where you are. It is absolute ease designed for real life.

The Askoll Smart Drive app is 100% free, forever.

For the myAskoll app, the first year of advanced remote connectivity and premium services is entirely on us. From the second year onward, the subscription costs just €39.90 a year (or your local equivalent). That is barely the price of a couple of coffees a month to keep your GPS anti-theft active and ensure your perfectly reliable, everyday scooter stays brilliantly smart!

Our apps connect your smartphone directly to your scooter, turning your incredibly lightweight ride into a fully connected smart vehicle. Features vary depending on the model you choose:

– If you ride a model from our XKP range, the myAskoll app steps things up with an integrated SIM card right inside the motor. This clever tech lets you manage your scooter remotely over a mobile network, unlocking premium features like keyless entry, digital key sharing, and an advanced anti-theft system.
– The Askoll Smart Drive app (for our NGS and eS Evolution ranges) connects via Bluetooth to give you real-time trip statistics and full updates on your vehicle’s status.

Don’t panic! If you are using the myAskoll app, just make sure your scooter is parked in an area with solid mobile network coverage. If it is still not syncing up, try restarting the app or reaching out to our support team. We are always here to keep your daily commute totally stress-free.

For the AskollSmart Drive app, simply check that your phone’s Bluetooth is turned on and that you are standing close to the scooter.

Forget about hunting down specialized public charging stations. You literally just plug it into a normal home socket, exactly like your phone. Depending on your specific model, a full charge from 0 to 100% takes between 3 and 6 hours.

Want to beat inflation entirely? If you have solar panels at home, you are effectively riding on free, 100% clean energy!

Our scooters are built for real life, and keeping your battery healthy is incredibly easy. To ensure your battery delivers long-lasting, reliable performance and gives you total peace of mind, just follow these simple steps:

– When your scooter is brand new, run 3 to 4 full charge-and-discharge cycles to optimize its performance.
– Try to plug it in before it drops below 20%, and avoid leaving it completely drained for long periods.
– Never leave your battery sitting under a 20% charge for more than 30 days.
– Taking a break from riding during the winter? Store the battery with at least a 50% charge and simply check on it every month or two.

These effortless, everyday habits keep your scooter running smoothly, protecting your battery’s lifespan and ensuring a stable range for years to come.

Yes, it really does! Riding an Askoll means saying goodbye to expensive gas station visits.

On average, a high-performing electric scooter like the Askoll XKP 80 uses just about 3.2 kWh to travel 100 km. Depending on your local electricity rates, that translates to incredibly low running costs—often well under €1 (or your local equivalent) for a full 100 km.

If you charge your battery overnight using off-peak rates, your costs drop even lower. It is the absolute smartest, most budget-friendly way to move around the city every day.

Absolutely. Askoll lithium-ion batteries are incredibly lightweight—weighing only about 8 kg—and fully removable. Grab the handy handle, pop it out in a second, and take it right into your home or office. It is as simple and stress-free as carrying a small gym bag.
Plus, you can charge it just like you charge your smartphone, plugging it right into any standard wall outlet.

Askoll electric scooters are cleverly compact and designed to travel with you.

Here are the precise dimensions and weights (excluding batteries) of our wonderfully agile lineup:
– XKP Range: 1,832 mm x 1,030 mm — 71 kg
– NGS Range: 1,825 mm x 1,056 mm — 73 kg
– eS EVOlution Range: 1,830 mm x 1,036 mm — 67 kg
– eS CITY: 1,830 mm x 1,036 mm — 66 kg

Loading up is completely stress-free, too. Thanks to fully removable batteries and a super handy walk-assist feature, rolling your scooter into the camper is an absolute breeze.

Extremely little! Without the batteries, an Askoll electric scooter weighs between 66 kg (eS CITY) and 73 kg (NGS range).

We designed our scooters to be ridiculously lightweight and highly intuitive. They are built for real life, making them perfect even if you have zero experience on two wheels.

Because the batteries are completely removable, you can simply pop them out to instantly reduce the lifting weight when loading, and then charge them separately inside your camper.

For the typical camper lifestyle, switching to electric is the ultimate smart move. It is infinitely more practical and comfortable for those quick, everyday trips around town or trips to the beach.

Compared to a traditional gas guzzler, an Askoll electric scooter is:

– Completely silent: Enjoy your ride without waking up the entire campsite.
– Zero odors: Say goodbye to nasty gas or exhaust smells creeping into your camper’s living space.
– Effortless to “refuel”: Skip the messy gas stations and simply plug into a regular socket.
– Highly reliable: Fewer moving parts mean far less maintenance and total peace of mind.

For short daily commutes, running local errands, or simply exploring the surrounding sights, a lightweight electric scooter is simply the easiest, most stress-free travel companion you could ask for.

Literally anywhere you can find a standard electrical outlet! Whether you are parked at a sunny campsite, or stopping at a rest area, charging your scooter is as simple as plugging in your smartphone.

You never have to waste your vacation hunting for specialized charging stations. Just find a normal domestic socket, plug it in, and get ready for your next adventure.

Absolutely. We designed our scooters to deliver absolute ease and peace of mind, making them the perfect choice for everyone—even if you have zero experience on two wheels.

Every single Askoll scooter goes through rigorous, strict quality checks during production. This extreme attention to detail is exactly why we can confidently offer an extended warranty of up to 6 years. Our batteries are thoroughly tested in extreme conditions and accelerated usage cycles to guarantee they stay perfectly reliable over time.

Thanks to an incredibly lightweight frame and a brilliant suspension system, the scooter stays perfectly stable, glides softly over city bumps, and is wonderfully easy to handle in traffic. It is built to last and designed to keep you safe every single day.

Yes, you definitely can! Askoll electric scooters are built for real life, meaning they are perfectly safe and reliable to use in the rain or cold weather. The ride remains incredibly stable and easy to control. Just keep in mind that extremely low winter temperatures can temporarily reduce the battery’s maximum range.

Absolutely, especially for urban riding. Switching to electric is the ultimate way to beat high fuel costs and simplify your daily life.
An electric scooter gives you significantly lower running costs, minimal maintenance, and often opens the door to local incentives. Compared to a traditional gas scooter, you get to skip the noisy exhaust, save a massive amount on fuel, and reduce your environmental footprint. It is simply the smartest, most stress-free way to move around the city.

Here is why going electric is a total game-changer for your daily commute:

– Massive savings over time: Charging your battery costs a mere fraction of what you would pay for a tank of gas.
– Zero-stress maintenance: Say goodbye to oil changes, filters, and complex engine repairs.
– Smooth and silent: Enjoy a wonderfully quiet, fluid ride that is incredibly easy to handle.
– Go anywhere: Electric scooters often get free passes into restricted traffic zones and eco-friendly areas (just be sure to check your local city rules!).

Honestly, it is almost impossible to drain the battery completely without noticing! The display always gives you a clear, precise readout of your charge level. If it ever drops below 20%, the scooter smartly shifts into an eco-mode. This gently reduces performance to stretch out your remaining range, giving you plenty of time to reach a safe destination.

Unlike a gas scooter, you never have to hunt down a specific fuel station. Because our batteries are incredibly lightweight and totally removable, you can plug them into any standard wall socket—whether you are at home, at a café, or in the office. Even a quick partial charge is enough to get you back on the road. Since everyday city commutes are generally very short, daily range is simply never a problem.

Finding a certified Askoll mechanic is an absolute breeze. Just head over to the Where to buy section on our website to locate your nearest service center. Can’t find a spot in your immediate area? No worries at all. Simply drop us a message through our Contact Us page, and we will help you figure out the smartest solution.

Askoll scooters are the absolute smartest, simplest way to get around the city, but when it comes to the motor or electronics, it is always best to leave it to the pros.

Tinkering with the scooter yourself—especially while it is still under warranty—could be considered unauthorized tampering and might accidentally void your coverage.

If you do run into a hiccup, grab the owner’s manual (we always recommend keeping it safely under the seat!). It is packed with basic, completely safe troubleshooting tips for minor anomalies. If the issue sticks around, heading to an authorized workshop is always the safest, most reliable way to get back to your stress-free daily commute.

The standard warranty for Askoll electric scooters is 3 years and covers any manufacturing defects in the main components of the vehicle, including the batteries.

It is possible to extend the warranty up to 6 years, provided that the scheduled maintenance is regularly carried out at authorized dealerships.

How does it work?
After the purchase, simply contact your trusted dealer and follow the maintenance plan outlined in the user and warranty manual. By performing periodic check-ups, you can keep the extension active over time.

The warranty, of course, does not cover normal wear and tear due to use, such as the natural decline in battery capacity over time or components subject to consumption.

Your first routine check-up should happen right around the 1,000 km mark, just as outlined in your scooter’s maintenance schedule. This initial check is essential to make sure your incredibly lightweight scooter is running perfectly after its first city rides.

Since this first visit is mostly about basic safety checks—like inspecting the brakes, tightening components, and testing the electronics—it is generally quite light on your wallet. On average, you can expect it to cost between €50 and €100 (or your local equivalent), depending on the dealership and any minor adjustments needed.

Don’t ride quite that much? We still highly recommend bringing your scooter in for a quick, stress-free check at least once a year to keep everything gliding smoothly.

You can purchase original accessories online from our official e-shop (shop.askollelectric.com) or at authorized dealerships.

As for spare parts (such as drive belts, locks, brake pads, or tires), we always recommend contacting your local dealer. Incorrect installation or self-performed interventions may compromise the proper functioning of the vehicle and result in the voiding of the warranty.

Absolutely. Many electric scooters are fully approved for two people. Because Askoll scooters are built for real life, they feature fantastic suspension and a perfectly balanced chassis. This means you get a safe, highly stable, and remarkably comfortable ride over urban bumps—even when you are sharing the saddle.

Want to ride further? It is all about riding smart and treating your battery right.

While navigating the city streets, you can effortlessly save energy by:

– Skipping the sudden, harsh accelerations
– Maintaining a smooth, steady speed
– Utilizing the eco-riding mode
– Keeping an eye on your tire pressure
– Traveling light whenever you can

Taking good care of your battery is just as vital for long-lasting, stress-free performance:

– When your scooter is brand new, run 3 to 4 full charge-and-discharge cycles to optimize the battery.
– Plug it in when it drops below 20%, and avoid leaving it completely drained.
– Never leave the battery under 20% for more than 30 days.
– If you are taking a break from riding, store the battery with at least a 50% charge and check it every month or two.

These incredibly simple habits keep your scooter running reliably, maintaining a stable range for years to come.

It all comes down to power and where you plan to ride. Our 50cc-equivalent models (L1e) are your ultimate city companions—incredibly lightweight, remarkably agile, and perfect for beginners.

Need to venture outside the city limits? The 125cc-equivalent models (L3e) deliver the extra power required for longer commutes. At Askoll, we build the smartest, most reliable solutions for however you choose to move.

Range is not just a fixed number—it adapts to how you ride.

In the real world, you can get up to 100 km per charge (or about 50 km for a nimble 50cc equivalent). The actual distance depends heavily on a few everyday factors:

– Your riding style (quick accelerations vs. cruising)
– Your route (steep hills, cobblestones, and city bumps)
– The weather (cold temperatures naturally reduce performance)
– The total weight of the rider and passenger
– Tire pressure
– Your selected riding mode

Manufacturers measure range under standard conditions. To give you a real-world idea: our super-light eS CITY easily covers around 50 km, while the high-performance Askoll XKP80 pushes well beyond the 100 km mark.

Our special offers change throughout the year. To catch the latest active discounts, just take a quick look at the Promotions section on our website or get in touch with your local dealer.

Yes, you can! You can buy your new, ridiculously easy-to-ride scooter directly online at shop.askollelectric.com, or simply request a personalized quote through our official dealer network.

Flexible financing options and installment plans could be available at our nearest dealer to make your purchase as easy as riding our scooters.

Askoll is built for real life, and that includes your budget. Plus, going electric drastically cuts your daily running costs—say goodbye to expensive gas and pricey maintenance.

Check out the Promotions section on our website to discover the latest financing solutions to get you moving stress-free.

The final price depends on the model you choose, but you can often bring it down drastically thanks to local eco-incentives. Many countries offer substantial grants—sometimes up to 30% or 40% off—especially if you choose to scrap an old, polluting vehicle. Switching to electric is the ultimate way to beat inflation! Reach out to your nearest Askoll dealer to find out exactly what local benefits you can claim.

Yes, they absolutely can. Askoll electric scooters are engineered from the ground up to easily withstand intense, non-stop professional use.

They are famously reliable. For years, our incredibly agile scooters have been the go-to choice for massive vehicle-sharing fleets in major cities. They are specifically built to survive tough urban streets, gliding softly over bumps while remaining incredibly stable and easy to handle in heavy traffic.

With proper basic maintenance, they deliver constant, reliable performance day after day, proving that lightweight design and absolute toughness go hand in hand.

Absolutely. You can effortlessly manage your entire Askoll fleet using dedicated fleet management software and apps.

Advanced fleet solutions allow you to track vehicle locations in real time, monitor battery health, manage user access, and prevent theft. The best part? Askoll professional scooters are built “ready to manage.” They are fully compatible with the major fleet management platforms already on the market, so you can integrate them seamlessly into your existing systems without skipping a beat.

Charging an entire fleet is an absolute breeze. You do not need to install expensive, specialized charging stations. Our removable batteries plug straight into a standard domestic wall socket, making your infrastructure wonderfully simple and perfectly scalable as your fleet grows.

Want to optimize your hub? The Askoll Charging Cabinet is the ultimate smart solution. It allows you to centralize your power station and charge up to 24 batteries at the exact same time, making daily battery swapping completely stress-free.

Running an electric scooter is significantly cheaper than managing a traditional gas-powered fleet. Thanks to incredibly low charging costs and minimal maintenance, your operational expenses drop dramatically.

For daily heavy-duty tasks like delivery, security, or urban services, the savings are massive. You pay a fraction of the cost for energy compared to fuel. Plus, you can officially say goodbye to complex maintenance—there is no engine oil to change, no filters to replace.

Less downtime means your vehicles stay on the road, giving you a much lower cost per mile and unmatched operational efficiency.

The range is perfectly suited to conquer an entire urban shift without breaking a sweat. While real-world mileage always depends on the number of stops, riding style, and the cargo you are carrying, our scooters are designed for continuous real-world use.

Need to keep moving? Thanks to our incredibly lightweight, completely removable batteries, you can simply swap a depleted battery for a fully charged one in seconds. This smart battery-swapping system means your business can easily run non-stop all day long.

Yes, they are. Your safety is always our top priority. Just like traditional vehicles, electric scooters must undergo regular official inspections according to your local laws. Mechanics will check all the crucial safety components—like your brakes, lights, and tires.

Askoll scooters are incredibly reliable and built for real life, making these routine check-ups an absolute breeze.

Yes, electric scooters are also suitable for uphill roads and extra-urban routes, but it depends on the model’s power.

Models equivalent to a 125cc (L3 category) offer high torque and immediate thrust, making them suitable for tackling hills and longer routes outside the city. They are therefore the best choice for those who use the scooter on extra-urban roads as well.

Models equivalent to a 50cc (L1 category), on the other hand, are mainly designed for urban use and may have more limited performance on steep hills or fast stretches.

For example, models like those in the Askoll L3 range are specifically designed to offer good performance even on mixed routes, combining efficiency and ease of use.

It depends on the type of electric scooter and the road.

Electric scooters equivalent to 50cc (L1 category) cannot travel on bypasses, highways, and certain extra-urban roads where a higher minimum speed is required.

Scooters equivalent to 125cc (L3 category), on the other hand, can travel on extra-urban roads and bypasses, provided they are equipped with a 6 kW motor and comply with speed limits and local regulations.

Say goodbye to hefty vehicle taxes! While specific rules vary by country, most local governments actively reward you for choosing smart, clean mobility. In many places, electric scooters are completely exempt from road tax for the first few years, or they benefit from a massively reduced rate afterward. Switching to electric is simply the ultimate way to beat inflation.

Yes, you do! Just like gas-powered scooters, riding an electric one requires a valid license.

Starting at the age of 14, it is possible to ride electric scooters equivalent to a 50cc (L1 category), but an AM license is necessary. These models are designed for urban use and have a limited speed (up to 45 km/h).

For more powerful models, equivalent to a 125cc (L3 category), the following licenses are required:

– A1 license (from the age of 16)
– or B license (car)

In summary, the models that can be ridden at 14 years old are those in the L1 category (50cc), while higher categories require a different license and a higher age.

The cost of insurance for an electric scooter depends on the profile and city. No special agreements are currently available: for a quote, it is recommended to contact the dealer.

The cost of insurance varies based on several factors, such as the driver’s age, merit class, city of residence, and vehicle model.

In general, the insurance premium mainly depends on the insured’s profile and the area of use: in large cities, it may be higher, while in other areas, it may be lower. For this reason, it is always necessary to request a personalized quote.

At the moment, no dedicated insurance agreements are available. To find the most suitable solution, it is recommended to contact the nearest dealer, who can assist you in requesting quotes and choosing the best option.